Shipping policy

At Salon United, we are committed to providing a seamless shopping experience, which includes fast and reliable shipping. Whether you’re ordering for your professional salon or personal grooming routine, we ensure that your products are delivered efficiently and securely. Below, you’ll find all the important details about our shipping process.

Shipping Fees

We use Royal Mail for our shipping, which is a trusted service for delivering your products securely. While Royal Mail offers excellent reliability, we acknowledge that the shipping fees can sometimes be a bit higher, especially for larger or heavier items. We strive to keep costs as competitive as possible.

If you prefer an alternative delivery method or a more affordable option, please don’t hesitate to contact our customer service team, and we will do our best to accommodate your needs.

For any returns, we generally require customers to handle return shipping costs unless the product is faulty. In those cases, we will guide you through the return process and cover the cost of the return shipping.

Delivery Time

We aim to provide a prompt and reliable service for all our customers. We dispatch orders the next working day (Monday - Friday), with same-day dispatch available for orders placed before 1pm.

We are aware that timely delivery is essential for our professional clients, especially hairdressers and barbers who rely on our products. Therefore, we ensure that all orders placed within the specified timeframe are dispatched without delay.

Depending on your location, delivery times can vary:

• Standard Delivery (2-4 working days) for most locations within the UK.
  
• Next Day Delivery may be available at an additional charge for urgent orders—please contact us for more details.
  

Please note that delivery times are estimates and may vary depending on Royal Mail’s handling times, weather conditions, or other unforeseen factors. We will notify you of any unexpected delays.

Delivery Areas

We currently ship to all regions within the UK. This includes England, Wales, Scotland, and Northern Ireland. If you are located in a more remote area or need specific shipping information, feel free to reach out to us for any guidance.

Unfortunately, we are not yet able to offer international shipping, but we’re working hard to expand our delivery options in the future. We appreciate your patience and will update you as soon as international shipping becomes available.

Shipping Method and Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. We use Royal Mail’s tracked services to ensure that your parcel is securely delivered and that you can monitor its progress.

If you have any concerns regarding your order, or if your parcel has not arrived by the estimated delivery date, please contact our customer service team immediately. We are here to help and will work with you to resolve any issues promptly.

Shipping Address

Please ensure that your shipping address is correct when placing an order. We are unable to modify the shipping address once the order has been processed, so it is important to double-check the details before completing your purchase. If you notice an error after placing an order, please contact us as soon as possible, and we will do our best to assist you.

Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during transit, please notify us immediately. We will investigate the issue with Royal Mail and ensure that a resolution is reached. Depending on the circumstances, we may offer a replacement or a refund if the product is deemed undelivered or damaged beyond use.

Packaging

All our products are carefully packed to ensure they arrive in perfect condition. We use sustainable packaging materials whenever possible and ensure that all products are securely wrapped and protected during transit.

We aim to make every order as smooth and efficient as possible, from purchase to delivery. If you have any questions about our shipping process, or if there’s anything else we can assist with, don’t hesitate to reach out to our customer service team. We are always happy to help!