Privacy policy

At Salon United, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. We are dedicated to ensuring that your privacy is respected and that your personal information remains secure.

1. Information We Collect

We collect personal information that you provide to us when you make a purchase, create an account, sign up for our newsletter, or communicate with our customer service team. The types of personal data we may collect include:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
  
• Payment Information: Payment card details (processed securely via PayPal).
  
• Purchase History: Details of the products you purchase from Salon United, including quantities, preferences, and delivery details.
  
• Account Information: If you create an account, we collect information to help us personalise your experience, such as your saved shipping addresses and order history.
  

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To fulfil your orders, process payments, and deliver products to the correct address.
  
• Customer Service: To provide customer support, answer your inquiries, and resolve any issues related to your order or experience with Salon United.
  
• Marketing and Communications: With your consent, we may use your information to send you promotional emails, product updates, and newsletters that are relevant to your preferences. You can opt-out of these communications at any time by clicking the unsubscribe link in the email.
  
• Website Improvement: To analyse user behaviour on our website, which helps us improve our products, services, and overall user experience.
  
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
  

3. How We Protect Your Information

We take the security of your personal information seriously. To protect your data, we implement a variety of security measures, including:

• Encryption: Payment transactions are processed through a secure payment gateway (PayPal), and sensitive financial information is encrypted.
  
• Secure Servers: We use secure servers and encrypted connections to protect your data from unauthorised access.
  
• Access Control: We restrict access to personal data to authorised personnel who need it to perform their duties.
  

Despite our best efforts to secure your information, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we continue to strive for the highest levels of data protection.

4. Sharing Your Information

We will never sell, rent, or lease your personal information to third parties. However, we may share your personal data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us with business operations, such as payment processing, order fulfilment, and email marketing. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide.
  
• Legal Obligations: We may disclose your personal information to comply with legal requirements or to protect our rights, safety, or property, or the rights, safety, or property of others.
  
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. You will be notified via email or a prominent notice on our website if such a transfer occurs.
  

5. Cookies and Tracking Technologies

For more information about how we use cookies and similar tracking technologies, please refer to our Cookies Policy. These tools help us analyse website traffic, customise content, and improve user experience. By using our website, you consent to the use of cookies as described in our Cookies Policy.

6. Your Rights Regarding Your Data

Under UK data protection laws, you have several rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
  
• Correction: You can request that we correct any inaccuracies in your data.
  
• Deletion: You can ask us to delete your personal data, subject to certain exceptions (e.g., for legal or contractual reasons).
  
• Opt-Out: You can opt out of receiving marketing emails at any time by following the unsubscribe instructions in our emails or contacting us directly.
  
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  

To exercise any of these rights, please contact us at support@salonunited.com. We will respond to your request in accordance with applicable data protection laws.

7. Retention of Your Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you request to delete your account or personal data, we will delete your information, unless we are required by law to retain it for a longer period.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for them. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website with an updated revision date. We recommend that you review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@salonunited.com. Our customer service team is available to assist you.