Warranty Policy
At Salon United, we are committed to providing high-quality grooming products that stand the test of time. We understand that your grooming tools are an essential part of your business and personal routine, which is why we offer warranties for certain products to ensure your complete satisfaction.
Warranty Period
Our warranty applies exclusively to clippers and trimmers. These items come with a limited warranty that covers certain aspects of their functionality. The warranty period is detailed in the booklet included with each clipper or trimmer purchase. This warranty is designed to protect you from potential manufacturing defects and ensures that you are receiving a reliable, high-performance product.
Warranty Coverage
The warranty covers the battery of the clipper or trimmer only. This means that if the battery fails within the specified warranty period, we will repair or replace the product as necessary.
Please note: The warranty does not cover the blades, even if they are found to be defective or worn out. If your clipper or trimmer is not cutting properly or appears to be slow in performance, the issue may be related to the blades themselves, which could have become blocked or damaged. In such cases, we advise checking and cleaning the blades regularly. If the issue persists, we recommend replacing the blades to restore the product’s performance.
How to Claim Your Warranty
To make a warranty claim, follow these steps:
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Contact Our Customer Service Team: Reach out to our customer service team at info@salonunited.com or via the contact form on our website. Provide your order number, details of the issue with the clipper or trimmer, and any supporting information (such as photos of the defect).
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Return the Product: After your warranty claim is assessed, you will receive a Return Authorization Number along with instructions on how to return the faulty product. Ensure that the product is securely packed, and include all accessories and documentation.
- Inspection: Once the product is received, our team will inspect it to determine if the issue falls within the warranty coverage. If the fault is related to the battery or another covered component, we will arrange for a repair or replacement.
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Repair or Replacement: If the warranty claim is approved, we will either repair the faulty item or send you a replacement free of charge. If the issue is with the blades or caused by user-related damage, additional charges may apply.
Special Warranty Conditions
The warranty only covers the battery and certain internal components of the clippers or trimmers. As mentioned previously, the blades are not covered by this warranty. Regular wear and tear, accidental damage, and misuse of the product are not covered. This includes, but is not limited to, damage caused by:
- Dropping the product
- Water damage (unless the product is waterproof)
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Using the product in a manner not intended by the manufacturer
Warranty Exclusions
The warranty will be void if:
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The product has been altered or modified in any way
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The product has been used with non-Salon United accessories or parts
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The product has been exposed to external damage not related to manufacturing faults
We always recommend referring to the included booklet for specific warranty details for each product. If you are unsure about any of the terms or conditions, don’t hesitate to contact us, and our team will be happy to assist.
Warranty Duration
The duration of the warranty is specified in the booklet provided with your clippers or trimmers. For more information, please consult the documentation or reach out to our customer service team. If you’ve misplaced the booklet, we can provide a digital copy upon request.
Contact Us for Warranty Support
If you encounter any issues with your clipper or trimmer during the warranty period, or if you need more information about your warranty, please contact our customer service team at info@salonunited.com. We are here to assist you and ensure that your Salon United products continue to perform at their best.
